Additional terms for Orchard Property

Orchard Property & Financial Services Ltd does not handle clients’ money. We never accept a cheque made out to us or cash (unless in settlement of charges or disbursements for which we have sent you an invoice).

TERMINATION OF AUTHORITY

You or we, may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated which will be completed according to these terms unless otherwise agreed in writing. You will be able to pay for any transactions made prior to termination and any fees which may be outstanding.

DATA PROTECTION STATEMENT

The information you have provided is subject to the Data Protection Act 1998 (the “Act”). By signing this document you consent to us or any company associated with us (such as companies include, for the avoidance of doubt, Bankhall Associates Limited and any member of its group and/or companies, persons or entities of any nature whatsoever with which it is associated or allied from time to time) processing, both manually and by electronic means, your personal data for the purpose of providing advice, administration and management.

“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FSA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information data.

We may also contact you with details of any other similar or related products and promotions in which we think you would be interested.

The information provided may also contain sensitive personal data for the purpose of the Act, being information as to your physical or mental health or condition; the commission or alleged commission of any offence by you: any proceedings for an offence committed or alleged to have been committed by you; including the outcome or sentence in such proceedings; your political opinions, religious or similar beliefs, sexual life; or your membership of a Trade Union.

If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or by contacting you for marketing purposes, please contact The Data Protection Officer on 01895 623626 or in writing at 11 Long Lane, Ickenham, Middlesex, UB10 8QU.

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorized or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions, you are entitled to have access to your personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

PROCESSING YOUR APPLICATION

We will process your mortgage application through to ‘offer’ stage, you will receive an update from us by telephone, sms, letter or email at the following stages:

Application sent to lender
Lender acknowledgement of application
Valuation instruction
Mortgage Offer

Subject to certain exceptions, your mortgage application will not be submitted to the proposed lender until we have received all the necessary documents from you.

TREATING CUSTOMERS FAIRLY

Orchard are fully committed to the FSA initiative to Treating Customers Fairly (TCF), a copy of our internal TCF policies is available on request or can be viewed at our website www.orchardfinancialservices.com.

Prior to the submission of your mortgage application you will have been issued with an Initial Disclosure Document (IDD) outlining any fees you will be charged, a Key Facts Illustration (KFI) detailing the product that has been recommended to you and where appropriate showing how and why this product was decided on as the most suitable for your requirements. You must contact your adviser or one of our administrative staff immediately if you are unsure of any of the above.

AFTER YOUR MORTGAGE HAS COMPLETED

When your mortgage has completed we will contact you to confirm that all of the above was fully explained to you and that you fully understood the product KFI, IDD, the need for any associated products and any risks involved were fully explained.

A further contact date will be set for us to review your circumstances prior to the expiry of any existing mortgage or related product eg Home Insurance that we have arranged for you.

COMPLAINTS PROCEDURE

Your adviser should have made you aware what to do in the event you wish to make a complaint about the service or advice that you have received. A copy of our complaints procedure is available on request or can be viewed at our website www.orchardfinancialservices.com.

Orchard Property & Financial Services Ltd may from time to time record telephone calls for training and compliance purposes and reserve the right to use these recordings in the event of any dispute.

Your home may be repossessed if you do not keep up repayments on your mortgage.